Cirqueira, Douglas ORCID: 0000-0002-1283-0453, Almeida, Fernando, Cakir, Gültekin ORCID: 0000-0001-9715-7167, Jacob, Antonio ORCID: 0000-0002-9415-7265, Lobato, Fabio ORCID: 0000-0002-6282-0368, Bezbradica, Marija ORCID: 0000-0001-9366-5113 and Helfert, Markus ORCID: 0000-0001-6546-6408 (2020) Explainable sentiment analysis application for social media crisis management in retail. In: 4th International Conference on Computer-Human Interaction Research and Applications - Volume 1: WUDESHI-DR, 5-6 Nov 2020, Budapest, Hungry (Online). ISBN 978-989-758-480-0